Skip to main content
Brainstormer keeps a complete history of all conversations across your organization. You can browse, search, and review past interactions to understand how your agents are performing and what your users are asking.

​
Viewing Conversation History

Navigate to Chat History in the sidebar to see all conversations in your organization.
Conversation history page with agent conversations

The conversation history page showing past interactions

The list shows:
  • Agent name — Which agent the conversation was with
  • User — Who initiated the conversation
  • Start date — When the conversation began
  • Message count — How many messages were exchanged
  • Last activity — When the most recent message was sent
Click any conversation to view the full message thread, including all user messages, agent responses, citations, and attachments.

​
Filtering Conversations

Use the filter controls to narrow down the conversation list:

​
By Agent

Select a specific agent to see only its conversations. This is useful for reviewing how a particular agent is handling user questions.

​
By User

Filter by user to see all conversations from a specific person across all agents.

​
By Date Range

Set a start and end date to view conversations from a specific time period.

​
By Platform

If your agents are deployed across multiple channels (web, API, widget), filter by platform to see conversations from a specific channel.

​
Conversation Details

When you open a conversation, you see:
  • Full message thread — All messages in chronological order
  • Agent responses with citations — Numbered citations linking to knowledge base sources
  • Attachments — Any files uploaded during the conversation
  • Token usage — How many tokens were consumed per message
  • Metadata — Conversation ID, platform, creation date
Citations in historical conversations show the sources that were retrieved at the time of the response. Since knowledge base content may have been updated since then, the same question asked today might produce different citations.

​
Message Flagging

If you notice a problematic response — inaccurate information, inappropriate tone, or a missed knowledge base hit — you can flag individual messages for review. Flagged messages help you:
  • Identify patterns in agent behavior that need correction
  • Find system prompt improvements
  • Spot knowledge base gaps
  • Track quality issues over time

​
Usage Analytics

From the conversation history, you can track:
  • Conversation volume — How many conversations your agents handle over time
  • Message volume — Total messages sent and received
  • Token consumption — AI token usage per conversation and per agent
  • Cost tracking — Estimated cost per conversation based on model pricing
For deeper analytics, navigate to the Analytics section in the sidebar.

​
Data Retention

Conversations are stored in the database as long as your account is active:
  • Messages — Full text of all user and agent messages
  • Attachments — File metadata and cloud storage references
  • Token usage — Per-message token counts and costs
  • Variables — Conversation variables (sensitive variables are encrypted)
Conversation history is scoped to your organization. Members can view conversations based on their role and permissions. Viewers can see conversations they participated in, while admins and owners can see all organization conversations.

​
Multiple Concurrent Sessions

Users can have multiple active conversations running simultaneously with different agents (or even the same agent). Each conversation maintains its own independent context and memory. This is useful for:
  • Testing multiple agents side-by-side
  • Keeping separate conversations for different topics
  • Running parallel interactions with the same agent for different purposes